SHIPPING POLICY
Last Updated: 1/1/2026
This Shipping Policy applies to all purchases of physical (tangible) products made through NMKL.RTW TRADING via https://nmklrtw.com/.
Note: This policy does not apply to intangible or digital products unless otherwise stated.
1. Shipping Address
We will only ship orders to the billing address or shipping address provided during checkout.
Customers are responsible for ensuring that:
Shipping address is accurate and complete
A reachable phone number is provided
We do not ship to P.O. Boxes (Post Office Boxes).
NMKL.RTW TRADING will not be liable for delays, losses, or failed deliveries caused by incorrect or incomplete address details.
If goods are returned due to incorrect address information, re-delivery charges will apply and must be borne by the customer.
2. Change of Shipping Address
Requests to change shipping details must be submitted via email to:
[email protected]Change requests should be made within 12 hours of order submission.
Requests made after 24 hours from order confirmation may result in additional shipping charges, which will be borne by the customer.
Changes are subject to order processing status and courier availability.
3. Order Processing Time
Orders are processed within 5 working days after payment confirmation.
Processing days are Monday to Friday, excluding public holidays.
No urgent or same-day shipping requests are accepted.
4. Shipping Time & Delivery
Estimated delivery time is 2–5 working days after dispatch.
Deliveries are made during office hours (9:00 AM – 5:00 PM) on weekdays only.
Delivery timelines may vary depending on location, courier service, weather conditions, or unforeseen circumstances.
NMKL.RTW TRADING is not responsible for delays caused by courier partners.
5. Tracking Information
Once the parcel is picked up by our courier partner, a tracking number will be provided via:
Email
SMS
Mobile app notification (if applicable)
Customers are responsible for monitoring shipment progress using the provided tracking details.
6. Failed Delivery
A delivery may be considered failed if:
Recipient is unreachable
Address provided is incorrect or incomplete
Parcel is unclaimed after courier attempts
Any re-delivery or re-shipment costs will be charged to the customer.
7. Non-Tangible Products (If Applicable)
For non-tangible or service-based products:
Order confirmation and proof of purchase will be sent via email, SMS, or mobile app
No physical shipment or tracking number will be provided
Invoice or receipt will be issued digitally
8. Policy Amendments
NMKL.RTW TRADING reserves the right to amend or update this Shipping Policy at any time without prior notice. Changes will take effect immediately upon publication on the website.
9. Contact Information
For shipping-related enquiries, please contact:
NMKL.RTW TRADING
Email: [email protected]
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.